Introduction
At SKIH Programming Club, we strive to provide the highest quality experience for our members and event participants. We understand that circumstances may arise that require you to request a refund for membership fees, event registrations, or other purchases made through our Website. This Refund Policy outlines the conditions under which refunds are provided, the refund process, and exceptions to our standard policy.
By making a purchase on our Website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
Refund Policy for Memberships
Premium Membership Refunds
For premium memberships, we offer refunds under the following conditions:
- 30-Day Satisfaction Guarantee: If you are not satisfied with your premium membership for any reason, you may request a full refund within 30 days of your initial purchase.
- Unused Membership: If you have not accessed any premium content or participated in any premium member events, you may be eligible for a prorated refund after the 30-day period.
- Technical Issues: If you experience persistent technical issues that prevent you from accessing premium membership benefits and our support team is unable to resolve these issues, you may be eligible for a full or partial refund.
Annual Membership Renewals
For automatic annual membership renewals:
- If your membership automatically renews and you request a refund within 14 days of the renewal date, we will provide a full refund for the renewal fee.
- After 14 days from the renewal date, refunds will be assessed on a case-by-case basis and may be prorated based on the time elapsed since renewal.
Non-Refundable Membership Situations
Memberships are generally non-refundable in the following situations:
- If you have extensively used premium membership benefits (attended multiple exclusive events, accessed a significant amount of premium content, etc.)
- If your membership has been active for more than 6 months
- If your account has been suspended or terminated due to violation of our Terms and Conditions
Refund Policy for Event Registrations
Standard Events
For standard workshops, webinars, and meetups:
- Full Refund Period: Cancellations made at least 7 days before the event date will receive a full refund.
- Partial Refund Period: Cancellations made between 2-6 days before the event will receive a 50% refund.
- No Refund Period: Cancellations made less than 48 hours before the event will not be eligible for a refund.
Special Events & Hackathons
For larger events such as conferences and hackathons:
- Full Refund Period: Cancellations made at least 14 days before the event date will receive a full refund.
- Partial Refund Period: Cancellations made between 7-13 days before the event will receive a 70% refund.
- Limited Refund Period: Cancellations made between 3-6 days before the event will receive a 30% refund.
- No Refund Period: Cancellations made less than 72 hours before the event will not be eligible for a refund.
Event Transfers & Credits
If you are unable to attend an event for which you've registered:
- You may transfer your registration to another person at no additional cost by notifying us at least 24 hours before the event.
- You may request to convert your registration fee to a credit for future events, which will be valid for 12 months from the date of the original event.
Event Cancellation by SKIH Programming Club
If we cancel an event:
- You will be offered a full refund of your registration fee.
- Alternatively, you may choose to apply your registration fee to a future event.
- We will not be liable for any travel, accommodation, or other expenses you may have incurred in relation to the canceled event.
Refund Policy for Digital Products
For digital products such as e-books, courses, and downloadable resources:
- Before Access/Download: Full refunds are available if you have not accessed or downloaded the digital product.
- After Access/Download: Due to the nature of digital products, refunds are generally not provided once the product has been accessed or downloaded.
- Exceptions: If the digital product is defective or significantly not as described, you may be eligible for a refund within 7 days of purchase.
Refund Process and Timeline
How to Request a Refund
To request a refund, please follow these steps:
- Contact us at info@skihclub.com with the subject line "Refund Request"
- Include your full name, email address used for the purchase, and order/transaction ID if available
- Specify what you purchased and the date of purchase
- Explain the reason for your refund request
- Indicate your preferred refund method (original payment method, account credit, etc.)
Refund Processing Timeline
Once your refund request is approved:
- Refunds to credit/debit cards typically process within 5-10 business days, depending on your financial institution.
- Refunds to payment services like PayPal typically process within 3-5 business days.
- Account credits are typically applied immediately.
You will receive an email confirmation once your refund has been processed.
Exceptions and Special Circumstances
Extenuating Circumstances
We understand that exceptional situations may arise. In cases of serious illness, family emergency, or other extenuating circumstances that prevent you from using our services or attending our events, please contact us as soon as possible with appropriate documentation. We will review these situations on a case-by-case basis and may offer refunds, credits, or other accommodations at our discretion.
Technical Issues
If you experience technical issues that significantly impair your ability to access or use our services:
- Contact our support team immediately at support@skihclub.com
- Provide details of the technical issues, including screenshots or error messages if possible
- Our team will work to resolve the issues promptly
- If the issues cannot be resolved within a reasonable timeframe, you may be eligible for a refund
Promotional or Discounted Purchases
Items purchased with a promotional discount or as part of a special offer may have different refund conditions:
- Some heavily discounted or promotional items may be designated as non-refundable at the time of purchase.
- Refunds for discounted items may be based on the actual amount paid, not the regular price.
Non-Refundable Items
The following items and services are generally non-refundable:
- Donations made to SKIH Programming Club or through our fundraising initiatives
- Sponsorship packages, unless otherwise specified in a separate agreement
- Service fees, such as processing fees or administrative charges
- Custom development or consulting services that have already been delivered
Dispute Resolution
If you believe a refund request has been unfairly denied:
- Contact our customer service team at info@skihclub.com with the subject "Refund Dispute"
- Provide all relevant information regarding your purchase and refund request
- A senior member of our team will review your case and respond within 5 business days
If the dispute cannot be resolved directly, it will be handled according to the dispute resolution procedures outlined in our Terms and Conditions.
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Website. We encourage you to review this policy periodically to stay informed about our refund practices.
Material changes to this policy will be communicated through a notice on our Website or via email to registered users.
Contact Information
If you have any questions about this Refund Policy or would like to request a refund, please contact us at:
